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Terms and Conditions

Terms & Conditions mooi webshop

AGB mooi webshop

Operator of this website is

mooi natural beauty by Natalie Andriani
Gotthardstrasse 17
6353 Weggis

Owner: Natalie Andriani
VAT No. CHE-233.861.582 MWST
Commercial register number: CHE-233.861.582

General information
All deliveries and services are subject to our terms and conditions. mooi natural beauty reserves the right to change the terms and conditions at any time and without prior notice.

Delivery area
We deliver exclusively within Switzerland and Liechtenstein.

Price Information
All prices are in Swiss francs (CHF) and include the legal value added tax (except voucher orders). The prices quoted at the time of ordering are binding (obvious errors excluded). The shipping costs will be charged additionally (see Shipping).

By sending the order, it is binding and the present terms and conditions are considered accepted. The contract of sale is only finally concluded with the confirmation of the dispatch by the seller. In rare cases it may happen that ordered products can no longer be delivered despite order confirmation. If, contrary to expectations, an item is not available, the seller will inform you as soon as possible and clarify the further procedure.

Orders will be processed continuously unless otherwise communicated (e.g. holiday absences as per communication in the webshop).

Minimum order value
We do not apply a minimum order value.

The dispatch usually takes place within max. 2-3 working days from order date. The shipping address is the address provided in the order. If the address or name stated cannot be identified by Swiss post (e.g if name is not on the mailbox) and the goods are therefore returned to us, the customer will have to bear the extra costs of CHF 19.00 (post charges CHF 8.50 + re-shipping CHF 8.50 + 2.00 handling fee).

Deposition of parcels in front of the door
If the recipient is absent, the post office may deposit the parcel in front of the door. If you do not wish the parcel to be deposited, you can inform Swiss Post in advance by telephone or e-mail (Tel. 0848 888 888, Mail Alternatively you can select “Delivery against signature +CHF 1.50” at checkout. However, mooi natural beauty cannot be held liable if shipped parcels cannot be found.

Shipping options
Delivery by Swiss Post PostPac Priority or PostPac Economy.

Shipping costs
Up to an order value of CHF 60.00, CHF 10.50 for PostPac Priority or CHF 8.50 for PostPac Economy will be charged for shipping with Swiss Post. From CHF 60.00 no shipping costs will be charged for delivery with Swiss PostPac Economy. Priority shipping will be charged with CHF 2.00.

Payment is made online via Paypal, TWINT or credit card during the checkout process.

Ownership of goods
The goods remain the property of mooi natural beauty until full payment has been received.

For hygienic reasons and due to the nature of our products, the exchange and return of products is not possible. Should the delivered goods deviate from the order or be defective, please inform us by e-mail within 2 working days. After 2 days, the goods are deemed to have been accepted without complaint. In the event of a complaint, the goods complained of must be returned within one week after prior information by email. The costs for the return shall be borne by the buyer. The goods will then be replaced by us free of charge and postage. Excluded from this are defects which can be traced back to improper use. Sale items that have been purchased at a reduced price cannot be returned. We cannot be held responsible for goods that got damaged during transport. In the case of lost or damaged parcels, the complaint must be addressed to Swiss Post.

Right of revocation
Swiss legislation does not guarantee the customer the right to change his mind and return a product after an online purchase.

mooi natural beauty assumes no liability for the handling and use of the delivered articles or for incompatibilities on ingredients. We will be happy to advise you on the application and ingredients before you purchase. We also recommend testing products 24 hours a day on an insensitive skin area, especially for products with essential oils or for sensitive skin prone to allergies.

In exceptional cases, product, ingredient lists or descriptions may differ from the products on Such errors may occur due to changes in the manufacturers’ product ranges. Exchange or claims for damages due to incorrect illustrations, descriptions or prices as well as late delivery are excluded.

In exceptional cases, mooi natural beauty reserves the right to exclude customers from orders without giving reasons. Should this be necessary, the order will be cancelled and the amount refunded in full.

Data protection
mooi natural beauty does not give personal customer data which are deposited by customers in the online shop to third parties, with the exception of the data which are necessary for the post office dispatch.

Swiss law shall apply to all legal relationships arising from or in connection with this purchase. Place of jurisdiction is 6353 Weggis.

Severability clause
Should individual provisions of the T&Cs be void or legally ineffective, the remaining provisions shall remain unaffected and the effectiveness of the other provisions shall remain.

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